Gateway Health 2017 Medicare Certification
If you are contracted with Gateway Health through Tidewater Management Group, call us to get your onboarding code. (888) 622-9122
Step 1- Open your welcome email & click on the link.
It will look like this:
Hello <NAME>,
Congratulations on completing STEP (1) of the 2017 Gateway Health Certification! For the next STEP (2), click on the log in below and complete the (REQUIRED) course titled 2017 Gateway Health Product Training (REQUIRED). Review and complete your assessment with a score of 85% or greater and we will be notified. You will receive a Welcome email with instructions for STEP (3). Please see your user information below and click on the link. An account has been created for you on the GatewayHealthPlan training platform.
Username: <XXXXX>
To login and complete your training courses please click on the following link:
<CLICK LINK HERE>
Step 2 - Profile/Password
You can create your own password but it must be 8 characters in length. Be sure to remember it in case you need to retake the quiz.
Step 3 - Welcome Screen
You will see the Welcome Screen. Click on Course library to access the module.
Step 4 - Begin the Course
Step 5 - Course Completion
After completing the course and quiz, you should receive your score and one of the two screens below:
A score of 85% is required to pass the certification. Each agent will have 3 attempts to pass. Follow these steps to retake the course if you do not pass on the first try. To immediately retake the course, simply exit the module. The exit button is at the top right of the screen.
Once you hit “Exit” you will be returned to the course library and can click on the 2017 Gateway Health Product Training module. If the status is showing as “in progress” you will be asked if you want to resume where you left off. Choose NO.
If you are going to retake at another time in the future, use the link from your email to go back to the testing site. You will see this screen. Enter your user name (your email address) and the password you created, then click on Login.If you forgot your password, you can reset it by clicking the blue link below the Login button
If you get the Resume question “Would you like to resume where you left off?” Choose NO to go to the beginning of the module and you can start over.
Good luck & thank you for taking
the 2017 Gateway Health Product Training!